Solved Add template Under CRM integration.

[mjafari]

I am running 3cx v20. The Add template feature under CRM Integration is not responding. Its greyed out. Has this been disabled in v20?

 

[Evolute IT]

Because you're not running Pro/Enterprise. It says it in the header.

 

[mjafari]

Its a pro version. And all those other PRO features are working.

 

[Evolute IT]

Try refreshing the license from the System > License page, then reboot/restart services. It may not have applied properly.

 

[mjafari]

Thank you.
I have restarted the services and it has worked.

 

[TheodorosG_3CX]

If the PBX did not activated for a long time this can be caused. When it comes to features related with license edition, keep in mind to refresh the license to ensure if this is the case.