Add voip line problems

[caojun76]

If there is anybody here meet with the same problem with me, I am using the same Authentication ID for my different voip provider such as voipstunt, inphonex and local provider, but when I am adding for VOIP lines, I can only add one of them, when I am adding the second one, the system remind me that the Authentication ID should be unique, but since I am using the different provider, why it should be unique?

I think there must be some problem with this, anybody here can help me to solve this problem.

 

[caojun76]

Any person here can give me some instruction to solve this problems?

 

[silentfun]

perhaps the databasefield is set to unique

to get the right info you have to cantact one of the officials in this forum.

best u give a PM to Costas3CX or kevin

Andy

 

[caojun76]

Thanks Andy!

I have already send P.M. to them.

 

[caojun76]

Why it seems there is nobody answering for my questions?

 

[RobLloyd]

Probably because no one is having that issue?

All my lines are either DID's coming from the same provider with the same unlimited channel or they have seperate IDs.

 

[Andy Schmidt]

The problem is that they created an index "externalline_authid_key" over the authid column in the externalline table - but they made it a "unique" key, rather than allowing duplicates.

I'm not clear what functional reason would have 3CX require that VARIOUS providers can NOT use the SAME authid?

If my company is "H&M SYSTEMS", then it's not at all farfetched, that DIFFERENT providers would (and indeed have!) used the "logical" user name of "hmsystems".

I think this may be a bug in the database schema? Some programmer wanted to have an index for faster lookup (good), but made it "unique" (which is the problem).