Adding a 3CX Customer Service AI Agent Into Your Workflow

[LeonidasG_3CX]

Optimization strategies for effective deployment of the 3CX Customer Service AI agent.​

The 3CX Customer Service AI Agent in V20 Update 10 can answer routine questions, collect information, guide callers through basic troubleshooting and hand calls to a human when needed. Where you place the AI Agent in your call flow will depend on the...

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[UCMUserAZ]

Awesome! Great updates. Question, do you think the knowledge sources will be able to one day reference or crawl a website to build a knowledge index that the agent can reference?