Adding a 3CX Customer Service AI Agent Into Your Workflow

[LeonidasG_3CX]

Optimization strategies for effective deployment of the 3CX Customer Service AI agent.​

The 3CX Customer Service AI Agent in V20 Update 10 can answer routine questions, collect information, guide callers through basic troubleshooting and hand calls to a human when needed. Where you place the AI Agent in your call flow will depend on the...

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[UCMUserAZ]

Awesome! Great updates. Question, do you think the knowledge sources will be able to one day reference or crawl a website to build a knowledge index that the agent can reference?

 

[KyriacosS_3CX]

Awesome! Great updates. Question, do you think the knowledge sources will be able to one day reference or crawl a website to build a knowledge index that the agent can reference?

Hi,

You can easily have an external AI tool do the crawling and build Knowledge Source .md files that you can upload. Whether it will be built in as a crawler, that is not likely as the key idea here is to have targeted, company specific information curated for the AI agent. Enabling it to reach out and get information beyond what is in the sources, when it deems it necessary, is a possible option.