Hello!
My 3CX is hosted, Version 18.0 Update 4.
I have researched and read a lot of forums and threads were it clearly states that 3CX does not support a Pause when dialing and external number with and Auto Attendant and you would like to have the phone system to automatically enter the extension or IVR option.
This is what I'm trying to achieve:
In my Digital Receptionist, Main greeting, Option 8 - Needs to be sent to an external number. (This external number has an Auto Attendant with multiple option, I would like to send the call to option 1)
I have created a dummy extension and added the external number under the forwarding Tab.
This only sends the call to the External number's AA, The external number option does not support commas ,,. I have tested with # and + and it completely ignores it.
If 3CX does not support this feature, does anyone know a workaround?
My 3CX is hosted, Version 18.0 Update 4.
I have researched and read a lot of forums and threads were it clearly states that 3CX does not support a Pause when dialing and external number with and Auto Attendant and you would like to have the phone system to automatically enter the extension or IVR option.
This is what I'm trying to achieve:
In my Digital Receptionist, Main greeting, Option 8 - Needs to be sent to an external number. (This external number has an Auto Attendant with multiple option, I would like to send the call to option 1)
I have created a dummy extension and added the external number under the forwarding Tab.
This only sends the call to the External number's AA, The external number option does not support commas ,,. I have tested with # and + and it completely ignores it.
If 3CX does not support this feature, does anyone know a workaround?
