digital receiptionist

  1. Harjeet

    A Simple Call routing/flow setup

    Hi Guys I am trying to implement below. call comes into DID, it needs to play announcement that says press 1 for this , 2 for this and so on, op1, sends call to ext202 op2 sends call to ext201 op3 sends call to a queue 801 now if call is not answered in the queue or if its out of office...
  2. accentlogic

    Add TTS generation of Digital Receptionist/IVR prompts

    Please add an option to use TTS to generate DR/IVR prompts. The prompt script should be saved in a notes field on the DR. It could use Microsoft Speech, Amazon Polly or similar. The volume, rate and voice should be selectable, with support for breaks, pauses and other options supported by the...
    • accentlogic
    • Thread
    • digital receiptionist ivr text to speech tts
    • Replies: 0
    • Forum: Server

  3. Weather Hotline

    I'm interested in creating a way for employees/clients to call a number to learn of potential schedule changes due to weather. This message needs to be easily changed by upper management from home when a delay or closure is decided. One option might be to create an extension that immediately...
  4. AlphetaCS

    Manual Office Hours Not Routing After Upgrade to v20

    I have a few clients that use the *179[1 or 2] option to start and stop business hours in 3CX. However, this functionality does not seem to change the routing of ring groups or digital receptionists. My set up is as follows: Trunk Default Route => "Open" Digital Receptionist with "When office...
  5. ronenba

    setup button / dial code to change the PBX to holiday massages

    currently have IVR ( Digital Receptionists) day message and night massage (after hours) is there a way to change the messages by dial code (BLF button) from regular messages to Holiday messages? (Holiday day message and holiday Night massage ) thank you
    • ronenba
    • Thread
    • custom holiday digital receiptionist force office hours holiday prompt
    • Replies: 4
    • Forum: Phone System / PBX

  6. IVR not working as expected

    Somehow our Digital Receptionist has stopped working. I can dial the receptionist as expected as a direct extension, but incoming calls to the associated DDI number don't work - the call just rings all extensions with no outgoing announcement. I've tried the obvious stuff like deleting and...

  7. Routing Calls To Extension On Different Days

    Our 3CX is currently working great for in office and out of office with digital receptionist and ringing to correct ring groups and everything. What i need to do is; Out Of Office - Saturday- Sunday ( this is getting handled ) 801 In Office Monday - Tuesday - Friday ; (extension 800) Digital...

  8. Limited options for digital receptionists and customization

    Dear fellow 3CX users, I hope you're all doing well. As a user of the 3CX platform, I find myself facing some challenges, and I'm seeking your help and expertise to resolve them. 1️⃣ User Limit: I recently discovered that the platform now allows only a maximum of 10 users per organization...
    • Moosa
    • Thread
    • 3cx api crm integration digital receiptionist
    • Replies: 1
    • Forum: SMB
  9. pcmis

    Digital Receptionist - Turn off Direct Extension Dialing

    Is there any way to not allow direct extension dial while digital receptionist is playing. Client only wants callers to be able to select the options provided by the auto attendant.

  10. Phone Ring and Caller ID NOT following to some in ring group after Digital Receptionist menu press implemented

    Hi been going round and round with this. Now time to ask the pros... So, Hosted PBX (Pro 18 8SC) SIP Provider (Flowroute)DID set to ring extension in SIP Trunks. The extension is 800all (a ring group with 6 phones and 3 softphones). In this scenario all works as expected, the phones ring...
    • skycom10
    • Thread
    • caller id digital receiptionist ring group caller id softphone
    • Replies: 9
    • Forum: Phone System / PBX

  11. Digital Receptionist - Question before possible setup

    Currently, our system is connected via multiple offices, with a live receptionist at each office. We are looking into the possibility of enabling the digital receptionist to let callers pick who they would like to speak with the automated system via ext or last name, so the physical person can...

  12. Block Paging Extension from IVR

    We have a Grandstream DSC3510 2 way pager set up as an extension and we also have a paging group which has a virtual extension. How can we block both extensions from external calls in the Digital Receptionist menu while still allowing other extensions to be reached? We don't want external...

  13. Prompt before blocking call (Blacklist)

    Hi All I am new here and would like to know if anyone has ideas... We are trying to create a system where a prompt plays before dropping the call to specific numbers. Senario: Call Center offers customer service ONLY to customers paying for this service. They would like to block all...

  14. Adding a dialing Pause

    Hello! My 3CX is hosted, Version 18.0 Update 4. I have researched and read a lot of forums and threads were it clearly states that 3CX does not support a Pause when dialing and external number with and Auto Attendant and you would like to have the phone system to automatically enter the...

  15. Virtual extension office hours

    Hi, I have created unregistered extension numbers 901, 902, 903 and 904 which is not in 3CX system range (registered range of numbers at provider is from 700 to 899) and I try to set "Automatically switch status to available during office hours". For numbers from 700 to 899 si working smoothly...
    • Don M
    • Thread
    • digital receiptionist extension forward calls ivr office hours set to available during office hours virtual
    • Replies: 7
    • Forum: Phone System / PBX

  16. Very long delay in playing Prompts

    Hi, I have a simply schema. I direct call to Digital Receptionist, I hear announcement. I interrupt the announcement by selecting e.g. 1 The call is redirected to next prompt (Digital Receptionist) My issue is that, I hear very long delay between 1st and 2nd prompts (~3 secunds) Is there a way...

  17. Option for Digital Receptionist Question

    Current Version: 15.5.5 Hello, We a Digital Receptionist prompt for incoming calls. The issue with this comes when the caller doesn't choose an option though. In the past, we had it set to repeat the prompts. Recently, we have it set to forward to a voicemail box after 10 seconds of...

  18. Digital Receptionist Add # to Menu options

    Is there anyway to add pound (#) to the list of options for the digital receptionist? Currently I only see 0-9 as options, my client wants to use their current recording from their previous VoIP system in which the person says "For the general mailbox press pound".
  19. AZ-Brad

    Solved Linux 3cx, Digital Receptionist, How to have client change on the fly?

    Anyway to have the client change an Digital Receptionist on the fly? without GUI Access? I have a message that needs to be changed pretty regularly and its needs to have options 1 and 2 so it needs to remain a Digital Receptionist. any ideas. I saw an idea with windows using junctions to make...

  20. Special greeting for Wednesdays for an hour

    Hi All, Can anyone suggest the best way to place a message on the in coming support line for say every Wednesday at lunch time. We have a support number the rings in a queue, moves to a 2nd and 3rd queue adding techs on each escalate, if not answered it goes to an extension named helpdesk with...
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