Adding secondary phone as a router phone

[numerii]

I have an existing user that needs a secondary phone at home and I've purchased a Yealink router phone for this

If I follow the published instructions I'm unable to add this phone as there is no button within the Users > IP Phone > Configure a phone as there is already an IP phone there (the employee's office deskphone) I only see the options to Reboot/Reprovision/Delete from this page.

How do I add a secondary router phone to a user with a phone already configured?

 

[JohnS_3CX]

When you upgrade to V20 this will become possible.

Keep in mind that V18 will reach end of life status in a month from now roughly at the end of the year so the best time to upgrade is now.

 

[Alphabetic]

You should have an add button. What role are you logged in as?

 

[numerii]

Ok thanks yes I haven't upgraded to v20 yet still on v18 but planning to during downtime at end of year.

I delayed upgrading due to Hotdesking not being available in v20, haven't checked in a while but I assume this is now working?

 

[bitn2]

Ok thanks yes I haven't upgraded to v20 yet still on v18 but planning to during downtime at end of year.

I delayed upgrading due to Hotdesking not being available in v20, haven't checked in a while but I assume this is now working?

Its now working fine. Upgrade is just 20 min downtime. I would do it before the end of the year.