Admin can't login

[SmartekCH]

3CX V18 (I know, last minute, but I thought it would be simple), hosted by 3CX.

I connect with my admin account. I created a 2nd admin account just in case. I can connect through the webclient address, but not on the console (yet I'm 99% sure I set the rights to System Administrator).

But now, I cannot connect with my initial admin account ! I'm 99.999% sure that I did not change anything to it. Starting to panic.

I try again with my second account, still can't connect. Try the "forget password", I receive the link. Few minutes later, try again "forget password", and now I'm not receiving anything !!!

So now I can't login to the console, can't receive an email. HEEELP

 

[SmartekCH]

Can 3CX recover a backup from a hosted server ? I don't have one "with me".

 

[fxbastler]

Can 3CX recover a backup from a hosted server ? I don't have one "with me".

If not them, then who? Yes, they should be able to do that, or they should have an alternative to give you access.