Solved Admin console issue after v20 upgrade

[IIDF IT]

Hi!

I've tried to upgrade to v20 yesterday.
Everything was fine until I tried to open Admin console.
I logged in as System owner and see Admin button in left down corner.
But if I press, it I can only see admin UI for a moment and than it is closed immediately.
So I rolled back to V18 snapshot.

No ip restrictions are set.

Any ideas how to fix this?

Best regards, Alex

 

[TheodorosG_3CX]

This require to be checked with logs as well.
May i ask, is there any custom template in the installation?

 

[IIDF IT]

Hi!

Not sure about custom template, but I believe it's just default installation.
Any way to check this?

Should I examine nginx.log or any specific 3cx logs?

 

[TheodorosG_3CX]

Try to replicate while your browser is in dev mode and see if there is any error.
Otherwise we will need to check this with a support ticket.

 

[IIDF IT]

Ok, I reproduced the problem and enabled nginx access.log

Now every time I press Admin button, I can see in access.log
[01/Jun/2024:22:20:21 +0300] "GET /xapi/v1/Backups/Pbx.GetBackupFailoverSettings() HTTP/2.0" 403 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36"

The only xapi location in nginx log is
location ~ ^(/xapi/v1/Report|/xapi/v1/ChatHistory|/xapi/v1/ChatMessages)

Didn't found any info on BackupFailoverSettings

 

[TheodorosG_3CX]

Is it possible to create a support ticket to check this further?

 

[IIDF IT]

not ready to pay for this yet )

 

[TheodorosG_3CX]

You may also contact with your partner.

 

[IIDF IT]

So we performed clean install, restored from backup.
Than moved records with rsync and switched to new server.
Everything seems to work fine.

 

[TheodorosG_3CX]

Glad to know this is resolved.