Admin password not working

[Wills]

Hey folks.

Running 3cx on debian stretch (9.13)

Web portal admin login was working yesterday, but today when i go to log in it says password failed and then blocks my IP after three attempts (no option to reset by email).

I'm using a password manager, so I'm guaranteed to be using he same credentials as yesterday.

I also ran a new backup using /usr/lib/3cxpbx/BackupCmd --file=damn.zip and extracted it to inspect the xml for the username and password, which is consistent the one that gets me blocked.

I've tried restarting and rebooting, and a different browser.

Any ideas would be appreciated!

 

[leejor]

You might try manually inputting the password rather than relying on the password manager, if you have not yet done that.

 

[ChrisC_3CX]

Also, do note that the "Forgot Password" option is given on the second failed attempt provided that the username used is correct both times. Try to log in from a different public IP while manually entering the password like @leejor said and if it fails two times, click on the "Forgot Password" option to reset. An email will be sent to the administrator email of the 3CX PBX.

 

[Wills]

Thanks Leejor, I did try copy pasting form the config xml file - no joy.

Chris: I'm not getting a reset option, as you can see here https://bc.io/3cx-noreset.mp4

 

[ChrisC_3CX]

Hey @Wills

Please try the following:

• Use the latest version of Google Chrome in incognito mode.
• Make sure no extensions are allowed to run in incognito mode (the password manager for instance)
• Try again.

 

[RichB]

Thanks Leejor, I did try copy pasting form the config xml file - no joy.

Chris: I'm not getting a reset option, as you can see here https://bc.io/3cx-noreset.mp4

You say you are trying to login to the admin console but the video shows the web client

Admin Console - https://yourdomain.com:5001/#/login

Web Client - https://yourdomain.com:5001/webclient/#/login