Advanced call queues 2 or 3 steps?

[migors]

Hi friends! Please point me to right direction, i am trying to configure call queue - IVR, i need 2-3 different messages based on waiting time.

1. Welcome message.
2. Music
3. 30s. Hold the line all operators are busy
4, Music
5. 1.30s. Hold the line all operators still are busy but if you won't wait please press 1 and leave the message.
6.It starts from the step.2

What i do not understand what steps i need to do this.

Should i use IVR or Call queues or some other steps. May be these answers are on forum but i can't find, my english is not so good.

I have latest 3cx pro version.

 

[VoIPTools]

You really don't have a lot of flexibility regarding queue prompts. You can play an initial intro prompt, music, and the current position in the queue and that's it. It might be possible to write a service that barges into the call and plays additional messages but that would require custom programming.