"Advanced > Fax" (ATA) does not work with V20: "There was no user or outbound rule found for the number ..."

[PDY]

Hello everyone,

I have recently upgraded from V18 to V20 (Build 1620). Everything has worked fine so far, but there are problems with the "Advanced > Fax" function. As with the V18, we use an ATA on the fax machine, which also registers correctly on the 3CX. However, if you now send a fax, you receive the following error message in the 3CX log: "There was no user or outbound rule found for the number <XYZ> that Fax.308 dialed".
As can be seen from the attached photo, the outbound rule is configured correctly. What I have noticed, however, is a problem under "Voice & Chat" (formerly Inbound). Under "Default route" it is no longer possible to select "Send fax to ...".

What should be entered in the mandatory field "Default route" in future?
How can the problem "There was no user or outbound rule found for the number <XYZ> that Fax.308 dialed" be resolved?

I have currently created the ATAs as a generic phone under Users. In the meantime, receiving and sending faxes works. However, I would like to return to the original configuration via "Advanced > Fax".

Thank you very much!

 

[PDY]

Is there any news regarding this topic?

 

[OlegR_3CX]

Hi there.
To send outbound faxes, can you try and modify the rule so it only uses the prefix and does not include the extension there and let us know if it makes any difference?

 

[PDY]

Hi there.
To send outbound faxes, can you try and modify the rule so it only uses the prefix and does not include the extension there and let us know if it makes any difference?

Thank you for your feedback. I have already found an interim solution by adding the ATA as a user (generic phone). This works perfectly so far. However, I would like to know whether the problem with "Advanced > Fax" and the missing fax option in "Voice & Chat > Default route" is a bug that will be fixed soon, or whether this is intentional and other steps should be taken to get "Advanced > Fax" working properly again?

 

[PDY]

Would be really happy to get some information about this issue.

 

[OlegR_3CX]

@PDY
Hi here.

I would like to know whether the problem with "Advanced > Fax" and the missing fax option in "Voice & Chat > Default route" is a bug that will be fixed soon,

Are you after FAX to the specific extension and its email address?
If that is the case then it will come in one of the upcoming updates.

 

[PDY]

@PDY
Hi here.

Are you after FAX to the specific extension and its email address?
If that is the case then it will come in one of the upcoming updates.

What should I select as Default route, if I just want do use "Advanced > Fax" functionality (without email forwarding)? Under "Advanced > Fax" I select the DID (fax number), but "Voice & Chat" asks me to insert a default route for this registered fax number.

 

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Works with Update 1 again