Solved After 15.5.3 Update Click to Meet Links Stopped Working

[D Caviness]

After that latest update was applied, all of our extensions with existing Click to Meet configurations stop working. If someone uses the link once a meeting is open, they get this:

"404 user not found. Contact your 3CX Administrator and provide proper logon details."

Now, if I go into the extension and make any small change (i.e. remove the last letter of the friendly name) then the new link will work. If I go back and change it to the original friendly name, it still doesn't work.

All links worked prior to upgrade.

Version: PRO 15.5.8801.3

 

[YiannisH_3CX]

Hello @D Caviness

Please try restarting your system server service and let me know if that resolves your issue. Also if you create a new extension does the quick meeting link work?

 

[D Caviness]

Restarting 3CX PhoneSystem 01 System Server didn't fix the issue.

Newly created Ext. work fine.

 

[YiannisH_3CX]

We will need additional info to further troubleshoot your issue. Please check your inbox as i have sent you a p.m.

 

[YiannisH_3CX]

For those that might face the same problem, we actually had to reset the webmeeting portal to resolve the issue.