After Call Survey

[Mohamedseliem]

hi there,

we want to create a survey after call, right before the customer hangs, the agent can transfer customer to the survey.

how to create the survey and how it works ?

what digit the agent have to use to transfer the call to survey ?

what is the simplest way to do this ?

 

[IrinaP_3CX]

hi there,

we want to create a survey after call, right before the customer hangs, the agent can transfer customer to the survey.

how to create the survey and how it works ?

what digit the agent have to use to transfer the call to survey ?

what is the simplest way to do this ?

Hi,

You can create a post-call survey using the 3CX Call Flow Designer (CFD).

You can implement CFD only on a self-managed 3CX system. The license subscription required to use the CFD is a PRO or Enterprise edition.

You can refer to the guide Using the Survey component for details.

We recommend you connect with the 3CX partner for assistance with CFD projects.