Solved after config SMS, option is not showed as option inside client

[danfw]

I set SMS, inbound and outbound

I can send SMS and I can see it on chat, even I can reply,

but I can not start a new SMS because option is not show it;

I'd try on Android APP and Webclient;

Delete all config and I'd do ti again... doesn't works

 

[Evolute IT]

You need to enable the user for SMS under the Extension settings, bottom of the General tab.

 

[danfw]

I did it at the begin, but not work,
Once happens with other user, I'd delete user and do it again, but this time doesn't works

 

[NickD_3CX]

Hi!

First of all, could you please tell us what version of 3CX you are currently running and which SMS Provider you have configured?

Also, is this happening to all users, or just some users? From what I understood, this has happened before to you, but you fixed it last time by deleting the Extension and recreating it?

 

[danfw]

Hi Nick, Thanks

18.0 Update 3 (Build 461) Telnyx provider
at this time all other users work fine; each user has a DID with SMS activated; everyone has an SMS option active; eventually, this issue happens, but this time delete and create user does not work.

 

[NickD_3CX]

@danfw
I sent you a PM.

 

[danfw]

@danfw
I sent you a PM.

thanks,

what is a PM?

 

[NickD_3CX]

thanks,

what is a PM?

Private Message.

You should see something here:

 

[NickD_3CX]

To others reading this, what fixed the issue was refreshing the License Key information from the Dashboard --> Information panel.

After this wait 1-2 minutes and refreshed the browser and they option re-appeared.