After Update 16.0.6.641 - webclient stop to open weblinks

[Joaopauloaos]

Hi, after this update on this weekend, today, the webclient had stoped to automaticly open the web link that are returned on JSON.

Looking at logs at browser, no error is given. Looking at logs at 3cx, no errors too.

I dont know wherelse to look

 

[rscottyd]

Same issue here since update. Contacts are being looked up, records created in 3cx, no CRM Icon within the phonecall. The CRM icon does appear beside the contacts in CRM and it works correctly from there. The phonecalls are also not being journaled.

 

[flozano]

Hello all, Is there any update in how to fix it? we have the same issue since the update.

 

[edossantos]

Hello everyone,

We're investigating the issue. So far, we know that this happens when the number in the CRM is not exactly the caller number, probably bacause of having different prefixes. So if you need a quick fix, you can change your CRM contacts to have the same number format that you receive from your SIP Trunk, or apply caller ID reformatting techniques to adjust the caller number to what you have in the CRM.

We will let you know when we release a fix for this.

Thanks for your patience.

 

[flozano]

Thank you @edossantos for the information.

 

[JohnS_3CX]

Hello all,

Please check out latest update which should resolve the contacts not appearing:
https://www.3cx.com/blog/releases/v16-update-6a/

 

[flozano]

Thank you @JohnS_3CX. We did the update last night; we will test it today to post how it goes.