After update no option for Live chat

[Ed Grassere]

Dear Ls,

Our system has updated automatically, but the new option to manage live chat is not available ( see screenshot )

Do we need to activate this separately?

[Edited by Administrator]

 

[N_G]

Actually now the best way to do it is from the webclient.

Make sure you have System administror rights (set this in management console) and then you will have a new icon Admin in the webclient.

It requires update 5 alpha to see this

 

[Ed Grassere]

i m administrator but i don't see the ICON..
Our system is 18.0 (Build 965), no update is prompted, so i guess the system is up to date,

 

[Charles_3CX]

@Ed Grassere are you logged in as the system admin (super admin account) or with an extension with admin rights?

 

[Ed Grassere]

I m logged in in the app as a user with admin rights

 

[pangel]

i m administrator but i don't see the ICON..
Our system is 18.0 (Build 965), no update is prompted, so i guess the system is up to date,

As per Nick Galea's post:

It requires update 5 alpha to see this

18.0 Build 965 would be Update 4. You may download Update 5 Beta 2 (released yesterday, newer than Update 5 Alpha) from the management console under the Updates menu. Keep in mind Alpha and Beta builds are not recommended for production use. You may read the changelog here: https://www.3cx.com/blog/releases/v18-update-5-beta2/

 

[Ed Grassere]

Thanks for your reply, We wil wait until the production version is available.