Agent Login History

[HEHarston]

Hello,

We're currently trying to use the report feature for Agent Login History. Though we're noticing some issues with the report being inaccurate, agents are logged into the queue and taking calls. But the report is showing they are logged out at times they are still taking calls etc.

So as an example I have an agent who is logged in until 12:15 and logs back in at 13:14 after their lunch break. The report shows that they logged in for two seconds at 13:14:37 to 13:14:39 and haven't logged back in until 15:10. Even though they are taking many calls from the queue between those times.



Has anyone come across this issue previously?

Thanks,

 

[VasilisV_3CX]

Hi @HEHarston,

Go to the Extensions section, select all of the agents that are in the queue you're running the report for. Click Status and log them all in, then log them all out and once again log in the agents who should be on duty at the time. After this, run the report again, are they now showing correctly?