Agent Status - Paused

[Yvano]

Hello,

A client requests that Agents in a Queue be able to set status as "Paused" during call wrap-up times.
They shouldn't receive calls during this status.

is this possible?

Thank you

 

[Saqqara]

There is a wrap up time setting in the queue settings, where the person should not receive any calls

This function requires pro or ent license

https://www.3cx.com/docs/manual/call-center-queues/

 

[Yvano]

well, what if i need the control to be with the user, not a predefined and set time duration at the queue level?

Thank you

 

[Saqqara]

This function is not available, except for logging in and out of queues

You could add this to the idea section - https://www.3cx.com/community/forums/3cx-ideas/