- Joined
- Feb 1, 2010
- Messages
- 575
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- 382
Hi
By brain is dead right now
Can anyone help me figuring out how we can make the Abandoned calls show in the Calllist?
It might be a Rights setting, but which do we need for CallCenter agents, for them to be able to see their Groups Abandoned Calls?
The issue it 10 Agents ar eworking in Shifts, 5 agents from 8am - 4pm, 5 other agents comes in at 4pm to 11pm. The customer want to use 3CX´s build in "Dealth With" so the Shift 2 can handle calls that shift 1 left over.
The customer was running v18 Update 7. Just updated to 7A to see if this solved the issue.
They are using the WEB Client.
Thank you in advance to put me in the right direction
By brain is dead right now
Can anyone help me figuring out how we can make the Abandoned calls show in the Calllist?
It might be a Rights setting, but which do we need for CallCenter agents, for them to be able to see their Groups Abandoned Calls?
The issue it 10 Agents ar eworking in Shifts, 5 agents from 8am - 4pm, 5 other agents comes in at 4pm to 11pm. The customer want to use 3CX´s build in "Dealth With" so the Shift 2 can handle calls that shift 1 left over.
The customer was running v18 Update 7. Just updated to 7A to see if this solved the issue.
They are using the WEB Client.
Thank you in advance to put me in the right direction
