AI cannot find extension numbers to transfer to, can transfer by name

[gbtinc]

sample transcription:
Please note that this call is being recorded. Welcome, Mr. Allison. How may I help you reach the right person or department? I need extension 1320. It looks like extension 1320 doesn't appear in our directory. Could you double-check the number or let me know the name of the person or department you're trying to reach? Yes, I'm looking for Kenneth W.

When asked for a name, it'll transfer just fine, but most extensions are hit or miss. These extensions do not have any restrictions on such as "hide user."

 

[KyriacosS_3CX]

Is it a kind of duplication? Every time an Admin adds a new extension it is necessary to add it to AI Agent routing. It is working well with queues but with hundreds of user's extensions it is not practical. This is my humble opinion.

This is only needed to enable reliable transfer by extension Number with the currently released u8 and AI backend. As discussed in the thread already, in the future it might not be needed - but still I believe been able to wall off which extensions are available for transfer by extension number is probably a good idea.

 

[nikolascx]

Hi Dears
A new update has been released that solves a lot of cases reported in this thread.
https://www.3cx.com/blog/releases/ai-transcription-grok/