Hi all,
I'm running into an issue with the AI Receptionist (OpenAI integration) on V20 Update 8. I've written explicit instructions in my system markdown telling the assistant to thank them (the caller) for their call but this is not being followed at all. After AI asks if there is anything else they can help with, any response, causes the call to go dead. In addition if I request transfer to voicemail, again the call goes dead. If there a functionality missing in 3CX to handle end of call routine?
Relevant section of my markdown:
```
# Ending the Conversation Rules
- If person requests transfer to voicemail send them to the voicemail (Extension 00)
- When caller indicates they don't need additional help, thank them for their call and offer a warm good day then disconnect.
- When you deliver a final farewell or closing line, you must drop the call immediately.
- After giving the farewell, politely close the interaction so the conversation is not left open.
- After the farewell, you must drop the call rather than simply stopping the conversation.
- Do not continue the conversation or provide additional responses after the farewell.
- **Exception:** A transfer is not a farewell. Do not drop the call after a transfer; continue with the transfer steps.
I'm running into an issue with the AI Receptionist (OpenAI integration) on V20 Update 8. I've written explicit instructions in my system markdown telling the assistant to thank them (the caller) for their call but this is not being followed at all. After AI asks if there is anything else they can help with, any response, causes the call to go dead. In addition if I request transfer to voicemail, again the call goes dead. If there a functionality missing in 3CX to handle end of call routine?
Relevant section of my markdown:
```
# Ending the Conversation Rules
- If person requests transfer to voicemail send them to the voicemail (Extension 00)
- When caller indicates they don't need additional help, thank them for their call and offer a warm good day then disconnect.
- When you deliver a final farewell or closing line, you must drop the call immediately.
- After giving the farewell, politely close the interaction so the conversation is not left open.
- After the farewell, you must drop the call rather than simply stopping the conversation.
- Do not continue the conversation or provide additional responses after the farewell.
- **Exception:** A transfer is not a farewell. Do not drop the call after a transfer; continue with the transfer steps.
