AI Receptionist not responding

[ryan_harmonsav]

So I updated to the latest version of 3cx last night and got the OpenAI integration setup, setup an AI receptionist but when I call that extension it picks up but theirs no audio. Just dead air. It shows as green in the AI portal and I think I have it all setup correctly. Any suggestions on what to do or what the problem could be?

 

[Jinko]

Any news about this?

 

[nikolascx]

@Jinko Contact me in private - I think it has to do with the prompt

 

[KyriacosS_3CX]

Hi All,

We just published a Blog post about avoiding rate limiting for the AI Agents. You can read it here.

 

[drewt]

Solved. Needed to get my token limits up to tier 3. After nothing but AI bs run around from the openai chat/voice bots and all the openai documentation, repeatedly telling me that I just had to look for the "request rate limit increase" button on the token rate limit page, I was left with only a button to "purchase tokens". I plopped in a couple hundred US and got to tier 3. Problem solved but not an easy route due to openai web functionality.

 

[nikolascx]

We understand it's a pain. Even for us to troubleshoot..
In the next update we are going to report openAI critical warnings and events. Like this when openai says "Request limit reached" we can immediately react to it.
Thanks for your support.