All phone books are empty

[pierredavidbelanger]

Is there a documentation that could help me understand how the phone books works.

I know I can add entries in my own phone book, and, as an admin, I can add entries in the Entreprise Phone Book.

But , I would have expected to see, in the Entreprise Phone Book in the Web Client, for all my agents to see, at least all the users ext., and all the queues / rigngroups / IVR ext..

Is there a settings i missed somewhere ?

 

[PanagiotisL_3CX]

Hello @pierredavidbelanger

Please clarify, by "Enterprise Phone Book" are you referring to the Company Phonebook, found in the Management Console under Advanced > Contacts?

 

[pierredavidbelanger]

I am sorry. I am referring to the company phonebook.

Essentially I want all user / queue / ringgroup / IVR to showup here , for all agents to see

 

[PanagiotisL_3CX]

Hello,

Extensions and system extensions cannot be found in the Company Phonebook. From there users will be able to find the contacts that are added in the Contacts in the PBX. Extensions can be searched in the 'Team' section of the Webclient and system extensions such as queues and ring groups can only be found when searching in the Dialer.