Allow us to SELECT an OUTGOING Line

[jerry@center5]

In our case, SALES, SUPPORT and MAINTENANCE are THREE different phone numbers.

It would be great to be able to easily select which outgoing phone # you want when making an outgoing call without having to remember the Outbound dial string.

 

[Vali_3CX]

Hi jerry
Can you elaborate a bit in describing the particular configuration do you have? To me it sounds not like a client (iOS or other) problem, but a PBX (mis)configuration - usually outbound rules and handling should be performed by the PBX, exactly in order to allow a client-independent, unified behavior.

 

[jerry@center5]

We need to follow-up to a customer that was a SUPPORT call. When we call from the office phones or the 3cx client we dial 95 followed by the customer phone number to make sure we are using our direct dial telephone number for support as our caller ID.

I believe it would be helpful if we could simple select SUPPORT vs SALES vs MAINTENANCE when making outgoing calls. Of course if we select SUPPORT then it would dial 95 to get that outdial.

 

[CentrexJ]

Set outbound routing rules for their major job function. Then they just have to use the dial codes for when they call out as alternative departments.

 

[jerry@center5]

With limited staff the few people we have are doing everything. When we are at the office, we have the out dial codes for the different departments and lines taped to our desk or have a button programed on the phone.

When we are on the IOS client, its not easy to remember the different ones.

 

[CentrexJ]

The only thing I can think of is have it default to go out on a fourth did number that when called back has an auto attendant listing the options for your three departments. Since it’s all one company it’s not such a big deal.

 

[jerry@center5]

Good suggestion, Thank you