Solved another rule on friday at certain time

[bit101]

Hi,

our customer has from monday - friday business hours from 07:00am - 05:00pm. After that the IVR shall get an response that the company is closed. But from friday at 05:01pm - monday 07:00am the calls shall forward to another internal number. How can we this realize?

thanks & regards,
beon

 

[AWS2P]

You need to explain more in details your call flow, is it one main number alone who needs to be forwarded? where is it going ? on Q ?, RG ?, single extension ?

 

[AWS2P]

instead of IVR , perhaps use a fake extension to forward to IVR "closed message" and add exceptions same extension to send elsewhere during weekends.

 

[bit101]

Hi aws2p,

yeah that seems to be the solution, thanks!
But works this also for all incoming calls from the external?
The Rules are global for all external incoming calls

 

[bit101]

And what number have i set in the exception? I cannot set the "*" sign for all numbers the externsions -> exceptions

 

[AWS2P]

see here, answered same kind of question
https://www.3cx.com/community/threads/extension-not-following-auto-switch-status.77327/post-353101

 

[bit101]

Hi together,

it works problem solved, many thanks!