Answering a ringing extension

[ahmed24]

Does anyone know how to answer a call ringing on another extension? I'm used to using Asterisk and in asterisk it is ** followed by extension number

 

[Jaymei]

Please see instructions below;

If you hear a particular extension ringing, and you know that person is not able to take the call, you can take the call using the ‘Call Pickup’ feature. To do this, type:

*20* <extension number>

This will redirect the active call from the specified extension to your extension. You can also retrieve a call from a ringing extension without specifying the extension number. To do this, type *20* followed by the send key. This will redirect the first available active call to your extension.

http://www.3cx.com/blog/extension-user- ... ial-codes/


This will work provided the correct permissions are set for the extension and the dial codes have not been changed.