Any major Issues with v16 update 4

[Yellow_Flash]

Hi,

Has anyone faced major issues with v16 Update 4?
We are planning to upgrade to Update 4 from v15.5 SP6. I would like to know if anyone has faced any major issues with the current version.
I had a check on the change log and I can see there are a few fixes on Update 5 Alpha, just wondering if those issues in Update 4 are something to be worried about.

My concerns are because of the fixes that has been mentioned in Update 5 Alpha version, since these fixes appear in Update 5 it should mean these issues are there in Update 4, right?

The main one's that im concerned about are :

- Improved use of correct buffering to avoid possible crashes in IVR and MediaServer.
- Fixed issue with firewall checker stalling and hanging in race conditions.
- Fixed issue with “Office Hours” scheduler with configured Holidays.
- Fixed issue with scrolling on Parameters in Management Console.
- Fixed skill-based polling of agents on the next skill group behaving differently when changing polling strategies.
- Fixed issue with “Skill Based Routing Fewest Answered” not selecting the next available agent within the same skill value.
- Fixed issue with “Skill Based Round Robin” queue not working properly.
- Fixed polling selection of agents in queues.
- Fixed Management Console becoming unresponsive in case of too many client requests.

Thank you.

 

[csteinbrink]

Moved to version 16 on Friday, February 14.

My Issues:
Custom phone templates were wiped out. I used them on paging phones (Snom PA1) so the PA system and bell system were non functional. Had to re-provision them all and create new custom template.

Yealink T27G phones will no longer access the 3cx phonebook. It gives an error that says "Cannot download the remote phonebook."

Also, I can no longer update firmware to my phones using the 3CX console like before. The options are still there, but it does not work.

My $0.02

 

[Yellow_Flash]

Thank you for the response @csteinbrink
Hope the issues you are facing will be resolved soon, and do update if you come across any other issues.

 

[JohnS_3CX]

Yealink T27G phones will no longer access the 3cx phonebook. It gives an error that says "Cannot download the remote phonebook."

Also, I can no longer update firmware to my phones using the 3CX console like before. The options are still there, but it does not work.

Both can be due to SSL restrictions. If you like you can start a new thread following the below guidelines and we will be glad to help!
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[3C Technology]

Moved to version 16 on Friday, February 14.

My Issues:
Custom phone templates were wiped out. I used them on paging phones (Snom PA1) so the PA system and bell system were non functional. Had to re-provision them all and create new custom template.

Yealink T27G phones will no longer access the 3cx phonebook. It gives an error that says "Cannot download the remote phonebook."

Also, I can no longer update firmware to my phones using the 3CX console like before. The options are still there, but it does not work.

My $0.02

When you backup you need to select a checkbox to backup custom templates otherwise they are not backed up. With regards to your firmware issue you will most probably be on version xx.83.0.55. To update to xx.84.0.95 you will first have to download version xx.84.0.35 and manually update your handsets. They will then update via 3cx after that.

 

[csteinbrink]

When you backup you need to select a checkbox to backup custom templates otherwise they are not backed up. With regards to your firmware issue you will most probably be on version xx.83.0.55. To update to xx.84.0.95 you will first have to download version xx.84.0.35 and manually update your handsets. They will then update via 3cx after that.

Thank you for the info. I'll update the firmware to 84.0.35. I did have the custom templates checked for back up but that did not seem to matter.

 

[csteinbrink]

It turns out that the provisioning URL for the T27G handsets changed in 3CX during the upgrade. Changed it in the phones and everything seems to be working properly now.