API for call status (not control)

[imseanbrown]

Hello --

Would like to see if there is documentation for getting status for certain objects via API...

Number of agents logged in to Q
Number of agents available (or busy) in Q
Number of services calls in Q
Number of abandoned calls in Q
Average hold time in Q
Number of active calls (system wide)
Number of registered extensions (system wide)

 

[edossantos]

Hi @imseanbrown,

You need to use the 3CX Call Control API to do that:
https://www.3cx.com/docs/call-control-api/

Please take a look at the following thread, which has some sample code to get part of the info you need:
https://www.3cx.com/community/threads/find-amount-of-available-call-queue-agents.49551/

Kind regards.
Ernesto.