appclient contact out of date compared to webclient contacts

[EagleRichard]

I have a user that has synced contacts.
in the Webclient, these contacts show the same (external) phone number as in Outlook/O365.
In the windows app, it shows an older number for the same contact.

the user only uses the app.

How can we force the windows client to update the contact number? I have already tried reprovisioning, and restarting the app, to no avail.

 

[JohnS_3CX]

What version is the PBX and what version is the app you are currently using?

 

[EagleRichard]

Should have mentioned that, sorry,

client version: 16.0.1.81
pbx version: 16.0.4.493 (shouldn't matter that much. problem occurred before the 504 patch.)

 

[JohnS_3CX]

The new app is just around the corner, to be released with the upcoming V16 Update 5 of the PBX. There have been some changes regarding this issue:

• Rewritten “Contacts” module for better performance.

https://www.3cx.com/blog/change-log/3cxphone-build-history/

 

[VoIPTools]

Hey JohnS_3CX,

We have been getting mixed signals from 3CX regarding the lifespan of 3CX Phone for Windows. I've seen posts where executives at 3CX have said no new features will be added to 3CX. Further, the download links have been removed from the Welcome email and the 3CX plugins have been removed and appear to be no longer supported... but now we see enhancements coming to 3CX Phone for Windows?

While we all feel this is a great thing (further enhancements), I think the community is a little confused about 3CX's intent regarding support and on-going development for 3CX Phone for Windows. Is this a tool we can assume will be around for many years or is this latest enhancement simply a minor fix needed to give customers more time to transition to the web client?

Any official guidance on the future of 3CX Phone for Windows would be greatly appreciated.

 

[JohnS_3CX]

I suggest taking a look here:
https://www.3cx.com/community/threa...or-otherwise-missing-links.71659/#post-319798

 

[EagleRichard]

The new app is just around the corner, to be released with the upcoming V16 Update 5 of the PBX. There have been some changes regarding this issue:

• Rewritten “Contacts” module for better performance.

https://www.3cx.com/blog/change-log/3cxphone-build-history/

out of curiosity, any idea when this will be?

 

[JohnS_3CX]

The V16 Beta is out now: https://www.3cx.com/blog/releases/ios-app-remote-working-update-5/

Just be advised this is a Beta, out for general testing but would not recommend to upgrade your production system to it yet just in case.