Appending ring group name after caller id

[mbaltus]

Hi,

Currently I'm evaluating 3CX v7.
In the release notes, I see references to added functionality and solving a bug with respect to append ring group/queue names after the caller id. This is functionality we require before we can implement 3CX. In the demo set-up I cannot seem to achieve this. I would like to see the name of the called ring group (added to the Caller-ID or instead of the caller ID) on the LinkSys phone and/or the soft phone.
Any help or hints would be appreciated.

Evaluation set-up:
- VMware Server Virtual Machine with Windows Server 2003 SP2 and all Windows Updates running the latest 3CX server free version without any issues
- 2x Linksys SPA942 configured as extensions 101 and 103 via auto-provisioning (both internal and external calls can be performed)
- 1x Soft Phone as extensions 102 (both internal and external calls can be performed)
- 1 external SIP account to a local SIP provider (i.e. Netherlands - XS4ALL, this works just fine for incoming and outgoing calls through 3CX; incoming calls connected to a ring group no. 800)
- 3 different ring groups, configured as Ring All with all three extensions added to the group

Thanks,
Mark

 

[nb]

Hi

Thanks for your feedback guys.

Yes we have requests for this change (DID name before CID) and we are going to add it for Version 8

Also We are working to make the call assistant show this DID name information. This will also be for Version 8.

 

[LeonidasG_3CX]

So are you saying that the 3CX VoIP client is no longer supported? We have about 25 staff all using the 3CX VoIP client and use the extensions ALL THE TIME! That is a major "PBX feature" and if you are going to drop that then we could just go back to using x-lite and setup all the extensions, groups etc with our VoIP provider.

The Voip Client has been Discontinued, this is because we now have the new call assistant.
In the future we are going to integrate the call assistant and the voip client together, so in a couple of months time you will still have 1 application.
X-Lite is irrelevant in this conversation because Xlite doesn't show you the presence details.

What a waste of $2000 buying 3CX.......

The Voip Phone is Free, the voip client is also free.
You can use the Voip Client and the only difference will be that there will be no updates to it.
This is done for management purposes.

 

[nb]

We are doing this feature for version 8 - Confirmed - we are appending BEFORE Display name and there will also be another setting that if selected puts it AFTER the display name.

Sorry, zeneElelp but I need to engage a translation tool to see what you are saying. However I will try...

Rest assured that everyone is the same and there are no differences between new and old members. If you want more direct and specific support or unhappy with the forum, you can contact 3CX sales director ([email protected]) and get the specifications from there.

Or else ask the problem question you have instead. Maybe we will be able to assist you. We are expecting you to post a problem you have with 3CX or any supported device not a problem about the forum. You find all sorts of stuff in forums - This is the nature of forums worldwide.

 

[bertbert]

Is there any way to also make the voipphone and call assistant work on Vista/XP home ? this would be a huge help for us and our support agents who work from home

thanks

 

[nb]

There is no reason why Voip Phone and call assistant shouldn't work on Vista or XP home editions.

Why - Are you having problems? These are client applications - you can install them on anything that is windows based. We make a restriction ONLY for the 3CX Phone System PBX. That definitely can't be installed on a Home edition OS. It is understandable why as well.

 

[wzaatar]

We are doing this feature for version 8 - Confirmed - we are appending BEFORE Display name and there will also be another setting that if selected puts it AFTER the display name.

Sorry, zeneElelp but I need to engage a translation tool to see what you are saying. However I will try...

Rest assured that everyone is the same and there are no differences between new and old members. If you want more direct and specific support or unhappy with the forum, you can contact 3CX sales director ([email protected]) and get the specifications from there.

Or else ask the problem question you have instead. Maybe we will be able to assist you. We are expecting you to post a problem you have with 3CX or any supported device not a problem about the forum. You find all sorts of stuff in forums - This is the nature of forums worldwide.

Hi Nicky,

This is indeed available in v8.

Now, how to DISABLE it or appending it AFTER the display name/number? Which param to add?

Thanks!

 

[wzaatar]

Found it under General --> Global Options if anyone needs it.