Archive via FTP existing folder issue

[Mayday2000]

Hello - I have an odd issue with archive via FTP on Version 20.0 Update 1 (Build 731 Release). After setting up the Archive to our FTP server, and running the process manually, the folder is created, and then a single file is downloaded even if multiple files are selected. Manually archiving more files generates a 50023 event Directory Already Exists in 3CX on the console.

3CX reports "Recording archiving failed due to the following reason: FluentFTP.Exceptions.FtpCommandException: Code: 521 Message: "/172" Access denied - The directory may already exist at FluentFTP.FtpClient.CreateDirectory(String path, Boolean force) at _3cxFilesystemImplementations.FTP.FtpFolder.CreateSubfolder(String name) at TcxRecordings.RecordingData.Archive(Boolean justUpload) at ManagementConsoleJS.Services.RecordingsOperationsService.<>c__DisplayClass9_0.<<Archive>b__0>d.MoveNext()"

The FTP server log shows "6/28/2024 2:52:25 PM Unable to create directory 'D:\BlahBlah\172' : Cannot create a file when that file already exists."

I must be missing something simple? I think the process would see an existing directory and then start transferring the files, rather than erroring out trying to create the same folder for each download.

 

[OlegR_3CX]

Hi there.
It should be some kind of permission issue for you for the specific user and group in that directory.
We have a guide that we provide that works fine if you follow it.