Are all calls logged in the 3CX Reports

[Andy Walsh]

Hi,

I wonder if someone could help.

We are assessing the number of external calls that are made by certain extensions for staff performance reasons and I just wanted to make sure that all external calls, regardless if they are made by the 3CX Windows Client, Andriod/IOS Client or a SIP phone are definitely always recorded in the reports. Or if there are any instances when external calls are not logged and reported on due to a setting somewhere or the type of device used. If we are using call stats from certain extensions for staff performance evaluation I just want to make sure that the reports are accurate and we aren't missing anything.

Thanks for your help.

 

[nb]

Yes all calls are logged. From all clients.

There "MIGHT" be some rare exceptions where a call is not logged - but this might / can only happen if an unsupported provider replies with a strange message that is not standard or understood. in that case, probably the call will fail internally, and it will not be logged. But this is rare nowadays and with supported trunks, you should not have issues.