Askozia to 3CX Backup Converter

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David Liddle

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Greetings ...

Can someone, preferably a 3CX staff member, tell me if the conversion tool at https://askoziaconverter.3cx.com/ is working correctly? If so, how long does it typically take to produce the converted configuration?

Thank you!
 
Hello @David Liddle

Please note that the Askozia converter is working and it should typically not take longer than 10 minutes to complete. Are you facing an issue with the converter?
 
Thank you for the reply. Yes, the converter did not send me a configuration as it did back in March when I first submitted our Askozia configuration—to acquire our license key and to test the converter. (We were not ready at the time to migrate, as I was out of the country.) I submitted our current configuration twice and received no response.

As a result, I considered that the advantages of a fresh system might outweigh those of a conversion, and I chose to rebuild the system from the ground up. My experience with that is mostly a matter for another thread in which I offer some ideas for improved installation (or migration) instructions.

(My dilemma was that all of the devices still looking for the old system were sending "invalid" requests to the new system, which reacted by blacklisting addresses on the VoIP subnet and locking the user interface for 24 hours. I should have either reset all of those devices first or installed the system to a different IP address on the VoIP subnet.)

Again, I thank you for your reply. Our site is past the need for the converter, I think, but I would be happy to use our last backup as a test. I appreciate the help!
 
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Again, I thank you for your reply. Our site is past the need for the converter, I think, but I would be happy to use our last backup as a test. I appreciate the help!
Glad to see the issue is now resolved and thank you for the update. If you would like to have a converter backup please send me a p.m. as i will need some details from you so i can investigate why you did not receive an email.
 
Hello, I have the same issue - desperately trying to convert the license/backup because the device which contained the Askozia installation failed after a reboot. I have submitted the backup XML file twice, once with the e-mail of the licence holder and once with the tech support address and didn't get a response within 12 hours the first time I tried, and none after 30 minutes the second time I tried...
 
Hello @anschluss

Please send me a p.m. as we will need some extra info so we can look into the issue.
 
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