Assign/Clear extension as Receptionist

[Mickel den Ouden]

I was testing the different User Access Roles on the new Version 20.0 Update 2 (Build 715 Release).
Users who have the Receptionist role are able to assign and clear extension of the users in their department.

In the role description Receptionist i don't see any reference to Assign/Clear extensions

• Receptionist - This role is intended for a receptionist. It can override office hours and break times for the “Groups” they are a member of. They can also see group calls, presence and perform operations such as (divert, transfer, pickup, park and intercom).

Also in the Rights Table I don't see that a receptionist rol is Assign/Clear extension.



I want the users in the different call queues that they can pick up a call out of another call queues.

example:

Two call queues support and support 2.

support rings 40 seconds and then goes to support2

I am member of the two groups so i can see the calls coming into the panel.
I am logout of support but i am logged in on support 2.
I see a call coming in the support queue and i want to pick that up and don't want to wait 40 seconds
I need the receptionist role to do that.

Some of my colleagues also do this.

But i don't want them to delete or assign extension because they can.

Is there an other option to pick up calls but you don't have acces to assign/clear extensions