Audio Delay On 3CX Calls

[RashidRaza]

HI 3CX Team,

We are facing an audio delay of 2-3 seconds with 3cx calls.

Kindly resolve this issue.

Setup Details;

• What version of the 3CX Server do you have installed?

• 18.0 Update 4(Build 965)

• What 3CX App does this happen on? Have you tried WebClient, Desktop App and Mobile device? (try all of them)
• Tried Web client, Desktop and Mobile devices (same issue)
• Have you tried with a different headset if headsets are being used?
• Yes tried facing the same issue
• Are the users this happens to on the same LAN as the 3CX Server, Remote Users, or both?
• The 3CX is hosted on google cloud and users are on the same LAN and few on remote.

 

[SteveITS]

Does this happen with extension to extension calls? Or just external calls (which may indicate a problem with your SIP provider)?

 

[RashidRaza]

The issue is with all calls, Inbound/Outbound and on internal extensions as well.

 

[cobaltit]

About the only way 3CX can cause a delay in audio is if your machine/instance underpowered. Othewise, the issue is elswewhere.

You don't mention if this is a fresh install and it's happened since day one, or if this was a working setup and it just started happening.

 

[RashidRaza]

Thanks for your response @cobaltit
The machine is hosted by Google Cloud with the required specifications recommended by 3CX.
Further, we have been using the install for many years, and the issue arose when we updated 3cx from V16 to V18 and updated our 3CX clients from Legacy Windows App to a New Electron-based Desktop 3CX client.

 

[RashidRaza]

3cx team,

Kindly look into the matter and resolve the issue.

 

[RashidRaza]

Hi @imperator
Thank you for your reply.
I want to let you know that I have provided all the necessary information, including information about one of my other accounts that the 3CX team has banned. I have also communicated with 3CX and they have asked me to develop two test extensions for my 3CX that they may use for testing.

But no more reaction was given.

I believe you are a customer, not a supporter of 3CX.

I need the 3CX team to respond to my question and fix my problem.

Additionally, because we employ IP Phones, Call Flow, customised trunks, etc., shifting to hosted is not an option.

 

[RashidRaza]

Just tried 3CX Windows Client V16 and there is no delay with 3cx calls.
The issue is with the new 3CX client for v18.
@3CX team kindly check.

 

[bitn2]

@RashidRaza you didnt provide all necessary informations.... Did you check your isp line? Did you do a pcap? Are the problems the same with a mobile using lte?

 

[RashidRaza]

Thanks for your response @bitn2 .
Kindly confirm the required information.
Further I check the ISP lines and there is no issue with that.
The issue is with New Windows client.
With the old client there is no issue/delay.

 

[N_G]

You keep spamming our forum. We do not provide free technical support. What part of this dont you understand? Maybe you need a reseller to help you setup your system (against payment), please find one here on the forum and ask them to set things up for you.

 

[Evolute IT]

You keep spamming our forum. We do not provide free technical support. What part of this dont you understand? Maybe you need a reseller to help you setup your system (against payment), please find one here on the forum and ask them to set things up for you.