Audio do not work in PWA after V20 update

[Shahinur Kabir]

Following the V20 update, audio is inaudible on PWA and Web client, although it functions well on the mobile app.
Any help on this issue?

 

[TheodorosG_3CX]

Are you able to perform an echo test?

 

[Shahinur Kabir]

There is no option to do echo test. Could you please tell me where it?

 

[TheodorosG_3CX]

dial *777 to perform the echo test

 

[Shahinur Kabir]

Dialed *777 but cannot hear any thing.

 

[TheodorosG_3CX]

This can indicate that the remote location firewall is blocking audio.

 

[Shahinur Kabir]

Setting up on-premises and using local IP routing to a real IP on a MikroTik router is feasible. Configuring this should not be a problem with the appropriate steps.

 

[Shahinur Kabir]

here is my port forwarding

 

[TheodorosG_3CX]

First of all, from the PBX side, is the firewall checker passed successfully?

 

[Shahinur Kabir]

This is my port forwarding at Mikrotik

 

[Shahinur Kabir]

First of all, from the PBX side, is the firewall checker passed successfully?

Yes, successfully

 

[TheodorosG_3CX]

You will need to run captures from the PBX and the pc and make test calls.
This will help you identify the issue.

 

[Shahinur Kabir]

Cmd reroute-to: target leg (C:725, leg 3) is not found!

 

[Shahinur Kabir]

Hello, now this one show. Any one help me what to do for this?

 

[TheodorosG_3CX]

This means that there is a disconnection on your web client, if you refresh does this resolve the error?

 

[Shahinur Kabir]

After refresh same. is it for ISP provider problem?

 

[TheodorosG_3CX]

Are you able to perform an echo test (*777)?