Audio Issues on Remote 3CX Windows App v20

[Edmo]

Hi,

We are experiencing issues with some extensions being used remotely. Our 3CX system is hosted in Dubai, and we have users in Pakistan. While they can use 3CX on mobile devices without any problems, there is no audio when using it on laptops with the Windows app. However, when accessing the same extensions on laptops in Dubai, the audio works fine.

We have checked all audio settings and tried different laptops, but the sound issue persists. Could there be any settings affecting audio for remote connections?

It’s strange that the same extensions work on laptops in Dubai but not on laptops in Pakistan.

We are using Version 20.0 Update 2 (Build 715 Release).

Thanks.

 

[ThomB_3CX]

Hi, in this case please open a support ticket. They can assist you better in this regard

 

[Elil_TeleProTech]

Are u using any firewalls or any filtering ?
I noticed windows updates contains driver updates that solved the audio issues , pls update the all windows updates, and go windows advance options, update the driver update then restart and try?.
we face same issues, once we updated and windows driver update its works fine.

Thank you
Regards
Elil