sound

  1. Sound/Mic Issue that is happening to Webclient only

    Greetings, So we have about 270 Users, Using Webclient to be make and receive calls for about 6 years without a single issue. last month we upgraded From v18 to v20 and we had some issues related to notifications popups and making the users registerd so they can appear online and then receive...
    • k.hamza
    • Thread
    • microphone sound web client
    • Replies: 10
    • Forum: Web Client

  2. Audio Issues on Remote 3CX Windows App v20

    Hi, We are experiencing issues with some extensions being used remotely. Our 3CX system is hosted in Dubai, and we have users in Pakistan. While they can use 3CX on mobile devices without any problems, there is no audio when using it on laptops with the Windows app. However, when accessing the...
    • Edmo
    • Thread
    • audio no audio on 3cx app no sound remote connection sound
    • Replies: 2
    • Forum: Windows

  3. No ringtone when PWA in background

    Hello, I currently have 700 users using the WEB V18 app on Chrome. We're experiencing an issue where, when the web application is in the background, the notification pop-ups appear, but there is no ringtone. However, the ringtone does play correctly when the application is in the foreground...
    • Thibz
    • Thread
    • pwa ringtones sound
    • Replies: 14
    • Forum: Web Client

  4. "PBX Delivers Audio" Setting not found in V.20 update

    Hello I am having some issues with calls between extensions not giving a ringtone. Did some research and was advised to make sure that "PBX Delivers Audio" is turned on for all of the extensions. However after the V.20 update I am not seeing this setting anywhere. Please assist or provide a...

  5. Solved Headset with webclient and other computer sound

    When using a headset in combination with the webclient (Windows), al other computersound is also played via headset. What is very annoying. Is there a simple trick to disable all sounds but not the sound which is related to 3CX Webclient?
    • van12
    • Thread
    • headset sound webclient windows
    • Replies: 4
    • Forum: Web Client
  6. JVM-tech

    Solved Poor sound quality on snom dects

    Hello, I have a 3 cx installation running on a windows10 pro pc with the latest 3cx versions. The customer did complain over poor sound quality in some calls. Never took much attention to it because i thought it was the other side (cell phone) that created the poor quality. Installation: PC...

  7. No ringer sound

    Hello, I've installed the Chrome webclient for a couple of our staff today and we noticed that there is no ringer sound when getting called. I've check the ringer sound device and everything is correct. If by accident you click on another windows while the webclient popup was active then there...

  8. Solved webclient sound issue with some browsers after update

    Hello, recently we noticed an issue with webclient sound outside of LAN (it was working before). We get no sound with all externals calls with webclient outside of LAN. ofc we checked firewall config in first : seems not be an issue, we allow 5001, 5090, 443, 9000-10999, 5060, 5061 as describe...

  9. Solved No sound when moving from queue to ring group

    Hi, the current process of our calls is that an incoming call goes to a ring group and if that is not answered it gets put in a queue for another group. If the call is not answered then it goes to another overflow ring group before going to voicemail. The issue we have is that when going from...

  10. Soundfile instead of ringtone, etc.

    Hello, I am trying to change the ringtones for my companie. Out of Office, on hold already working on our Call Queues. What I need is to replace the standard ringtone when waiting for someone answering my call. Already read a lot I need to make this change on my provider? The problem is we...

  11. Mac Client - lower voice quality than on hardphones or iOS client

    Hi, I am new to 3CX and have the plan to use mainly 3CX softphones in our company instead of the old hardphones. The problem we are currently facing is that the sound quality is different from client to client and the softphones on our macbooks deliver the worst quality of all compared. It is...
    • garfieldx
    • Thread
    • codec mac mac client mac osx quality sofphone softclient sound volume
    • Replies: 7
    • Forum: iOS

  12. Lower Volume when Windows detects communications activity

    Windows has the feature to mute or reduce the volume of other sounds (music and such) during an call (for example via Skype). It would be nice if the 3CX Softphone would also support this function.
    • aGhostDragon
    • Thread
    • client client software soft phone softclient softphone sound volume windows
    • Replies: 12
    • Forum: Server

  13. Solved No Voice for Extension to Extension calls within the same LAN; hosted 15.5

    Situation: 3CX 15.5 hosted on AWS; 5 Yealink T42S phones successfully provisioned and deployed on customer's LAN. Inbound and Outbound phone calls all work very well. Our problem is that when internal extension call another extension there is no voice head. For example. Extension 111 calls...
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