no sound

  1. TLCtech

    QCB no audio after connection

    We have recently started using the QCB feature, but are having a heck of a time with it. Someone will call in, select the call back, and the call back begins. After the agent is selected, answers, and is placed on hold, eventually the hold music stops and there is no audio on the other end...

  2. Audio Issues on Remote 3CX Windows App v20

    Hi, We are experiencing issues with some extensions being used remotely. Our 3CX system is hosted in Dubai, and we have users in Pakistan. While they can use 3CX on mobile devices without any problems, there is no audio when using it on laptops with the Windows app. However, when accessing the...
    • Edmo
    • Thread
    • audio no audio on 3cx app no sound remote connection sound
    • Replies: 2
    • Forum: Windows

  3. 3CXPhone/Win11 from Asterisk/docker/WSL2 no sound

    3CXPhone 6.0.26523.0 Windows 11 Local Asterisk Asterisk 14.3.0 Docker image dougbtv/asterisk14 WSL2 20.04 sip.conf: disallow=all allow=ulaw allow=gsm ports 5060, 8080, 10000-100019 Hi, I can here DTMF and line-available tone, but not voice files Also WAV file is still transcoded into slin...
    • MikeF1
    • Thread
    • 3cxphone 6 asterisk to 3cx docker no sound windows 11 wsl2
    • Replies: 1
    • Forum: Web Client

  4. No sound on deskphones

    Hi, i have a problem on my system. On deskphones and on a device that i have register direct on SIP i have no sound. They hear me but i cant hear. When i call on 999 i hear but whaen i call on *777 i cant hear anything. The problem is on internal and external calls. Incoming and outgoing.... On...

  5. Solved Sound issue with 3CX Desktop App V18

    Hi, We are trying to migrate users to V18 Windows Desktop App (Version 18.8.508) and we are facing to a BIG issue. In Incomming and outbound calls, we have the ring sound, but no sound/voice once established. Windows microphone privacy is OK. We use a Jabra Evolve 65, but the issue persist...
  6. AlphetaCS

    Poor Sound Quality or No Sound On External Calls

    I'm working to transition a client off of their existing system onto 3CX, but I'm running into sound issues. They started slow with just making external calls (nothing incoming) for about a week and it went well with the occasional complaint about sound quality. When I started forwarding all...

  7. No Sound on Call Pick Up

    Hi, We are using Yealink SIP-T22P phones with 3CX PBX Server in our corporation. There is no problem while talking normally, but when we pick up a call there is no sound. Picking up is initializing successfully, the voip server is recording both phones' audio but we don't hear anything between...
    • oaltinsoy
    • Thread
    • call pick up no sound t22p
    • Replies: 4
    • Forum: Other

  8. SNOM D305 - no sound for caller or called

    Hi all, a while back our SNOM D305 started having problems. The phones are ringing but neither the caller nor the called can hear anything. I checked the 3CX Portal and it complainded about the firmware not beeing up to date. I updated the firmware to the 3CX recommended version (10.1.54.16...

  9. 3CX web client on ChromeOS

    Hi Guys, At our company a member of our sales staff is using the 3CX web client through her Chromebox running Chrome OS. With this, she uses a Sennheiser USB headset. When her ''softphone'' rings, she can answer the call, but doesnt hear any sound. She then has to put the call on hold and...

  10. Receiving incomming call from mobile with call kit cant resume my extension call

    When my softphone is in a call with another extension on 3CX, if I receive another call on my mobile phone number, the CallKit offer me the choice to put the call in 3CX on Hold and anwser the call from my mobile phone, when i select this option my 3CX call is put on hold, after the call is...
    • Norclair
    • Thread
    • call on hold ios no sound softphone
    • Replies: 0
    • Forum: iOS

  11. Rain ISP and 3CX

    Good day I would like to find out if anybody has configured a 3CX system on Rain ISP. When I connect via Telkom ADSL everything works fine, but when I switch to Rain ISP. The phone rings and when I answer there is no sound and the phone calling says dailing but no dailing tone. Thank you in...
  12. WindowedOffice

    No Sound on External Calls

    Hello everyone, We've been trying to resolve an issue with calling out externally. When a user answers a call made from our network there isn't any sound from the callers phone or the callees phone. The calls get connected but no audio can be heard either end. This appears to only happen after...

  13. External Callers or internal callers do not hear ringing.

    Weird problem. If users dial an extension, no "ringing" sound is heard. If the call is not picked up then it will go to VMail. This happens to external callers as well if they are transferred. Any ideas?
  14. clovanzo

    Solved long audio delays for outbond call to be delivered

    Hello, I have a problem with no audio for outbond call using 3cx client. I can hear receiver talk to me but they cannot hear me, i have to hang up and redial 2-3 times or did not hang up the phone call and wait for about 30-40 second phone call start to be normal. On same network, using yealink...

  15. Aastra 6755i not working in 3CX (no sound)

    Hi guys, In our company we have around 6 of this phones and ramdomly they stop all working with the same issue. The issue is that u can call outsite and you get calls also but when you pick up the phone you can not heard anything and the caller also. i tried to reconfigurate the phones but did...
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