Audio/Video intercom not transmitting video to anything but the router phone after V20 update to hosted system.

[Jack Michaud]

Our site was running steadily with V18 (3CX) hosted for over a year with everything working as intended. After the V20 update every i18S intercom no longer sends video properly, just a black screen. The SBC of the site is a PC, but to troubleshoot I created a router phone, and a phone connected via SBC through the new router phone. When answering the call from the i18S on the router phone video is transmitted properly, but when using the normal phone it is a blank screen. Both phones are router phone capable, so I swapped the roles, and the same problem occurred (Fanvil V65 and Fanvil XC7 - V2).

 

[JohnS_3CX]

Try to enable "PBX Delivers Audio" on the i18S extension.

 

[Jack Michaud]

You're the best JohnS_3CX, thank you for the fast response and a working solution.

 

[JohnS_3CX]

We will also have some improvements on this in the upcoming update, should be out very soon.