We have a Paxton Access intercom panel for video intercom at our main entrance. When the call button is pressed, we accept the call using the Bria app on an iPad and open the door. On Jan 24th, the video stopped working. We use 3CX as a SIP server to make the connection. I am desperate for help at this point as no one can seem to help me get this working. I just updated 3CX to version 15 hoping that would help. Below is the response from Bria technical support.
Hi Adam,
Your log is showing that the server is not appreciating the "fast update" parameters sent by Bria for formatting the video encoder, see below:
From Bria:
-------------------------------------------------------------------------------------------------------------------
INFO sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.14.1.206:60218;branch=z9hG4bK-524287-1---62e7df75d378980e;alias
Max-Forwards: 70
Contact: <sip:[email protected]:60218>
To: "CO S Main Door"<sip:[email protected]:5060>;tag=665d1f65
From: <sip:2650@3cx.<domain>>;tag=8eca1437
Call-ID: N2I4YzhlNDRmNzM1MzY5MjNmZDhmNjk1MjcwYWRjYmY.
CSeq: 2 INFO
Content-Type: application/media_control+xml
User-Agent: Bria iOS release 3.8.2 stamp 37039.37040
Content-Length: 181
<?xml version="1.0" encoding="utf-8" ?>
<media_control>
<vc_primitive>
<to_encoder>
<picture_fast_update />
</to_encoder>
</vc_primitive>
</media_control>
-------------------------------------------------------------------------------------------------------------------
From Server:
-------------------------------------------------------------------------------------------------------------------
SIP/2.0 415 Unsupported Media Type
Via: SIP/2.0/UDP 10.14.1.206:60218;branch=z9hG4bK-524287-1---62e7df75d378980e;alias
To: "CO S Main Door"<sip:[email protected]:5060>;tag=665d1f65
From: <sip:2650@3cx.<domain>>;tag=8eca1437
Call-ID: N2I4YzhlNDRmNzM1MzY5MjNmZDhmNjk1MjcwYWRjYmY.
CSeq: 2 INFO
Accept: application/dtmf, application/dtmf-relay, application/component-call-info, text/plain
Content-Length: 0
-------------------------------------------------------------------------------------------------------------------
This cannot be configured at Bria's end. Would there be any way to get the server to support fast updates?
Regards,
Kevin
Hi Adam,
Your log is showing that the server is not appreciating the "fast update" parameters sent by Bria for formatting the video encoder, see below:
From Bria:
-------------------------------------------------------------------------------------------------------------------
INFO sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.14.1.206:60218;branch=z9hG4bK-524287-1---62e7df75d378980e;alias
Max-Forwards: 70
Contact: <sip:[email protected]:60218>
To: "CO S Main Door"<sip:[email protected]:5060>;tag=665d1f65
From: <sip:2650@3cx.<domain>>;tag=8eca1437
Call-ID: N2I4YzhlNDRmNzM1MzY5MjNmZDhmNjk1MjcwYWRjYmY.
CSeq: 2 INFO
Content-Type: application/media_control+xml
User-Agent: Bria iOS release 3.8.2 stamp 37039.37040
Content-Length: 181
<?xml version="1.0" encoding="utf-8" ?>
<media_control>
<vc_primitive>
<to_encoder>
<picture_fast_update />
</to_encoder>
</vc_primitive>
</media_control>
-------------------------------------------------------------------------------------------------------------------
From Server:
-------------------------------------------------------------------------------------------------------------------
SIP/2.0 415 Unsupported Media Type
Via: SIP/2.0/UDP 10.14.1.206:60218;branch=z9hG4bK-524287-1---62e7df75d378980e;alias
To: "CO S Main Door"<sip:[email protected]:5060>;tag=665d1f65
From: <sip:2650@3cx.<domain>>;tag=8eca1437
Call-ID: N2I4YzhlNDRmNzM1MzY5MjNmZDhmNjk1MjcwYWRjYmY.
CSeq: 2 INFO
Accept: application/dtmf, application/dtmf-relay, application/component-call-info, text/plain
Content-Length: 0
-------------------------------------------------------------------------------------------------------------------
This cannot be configured at Bria's end. Would there be any way to get the server to support fast updates?
Regards,
Kevin
