Auto Answer Feature (Can you stop Agents turning this off)

[andy.cumming@purplecomms.]

From what I have read, this is a feature of the Desktop App and as such, can be manipulated by the Agents. Are there any plans to make this feature so that Agents are unable to turn it off?

 

[eddvys]

+1

 

[JohnS_3CX]

Hi Andy,

There are no plans to change that for the moment.

I would suggest to vote on this in the Ideas page
https://www.3cx.com/community/threads/auto-answer-make-provisionable-and-improve-how-it-works.48684/

 

[eddvys]

Hi, JohnS_3CX

We also having here different outcomes.. Client A only uses webclient no desktop apps whatsoever and no plans to install. How can we disable automatic call answering by 3CX? It keeps happening for users while in meetings and its just crazy that there is no control over this from management point of view? The article you pointed us is 6 or 7 years old.. that's just...