kakashi Forum User Basic Certified Joined Jun 29, 2020 Messages 36 Reaction score 2 Jul 13, 2020 #1 Is there a way to force an agent auto-answer for incoming queue calls instead of having them select answer?
Is there a way to force an agent auto-answer for incoming queue calls instead of having them select answer?
leejor Customer Joined Jan 22, 2008 Messages 16,665 Reaction score 1,656 Jul 14, 2020 #2 It seems some others want it as well... https://www.3cx.com/community/threads/auto-answer-feature-for-call-center.50205/ Some sets do have this function, as an option. 3CX simply sends an Invite, it is the device itself that chooses how to handle the call
It seems some others want it as well... https://www.3cx.com/community/threads/auto-answer-feature-for-call-center.50205/ Some sets do have this function, as an option. 3CX simply sends an Invite, it is the device itself that chooses how to handle the call
JohnS_3CX Support Team Staff member 3CX Support Joined Jan 4, 2019 Messages 14,530 Reaction score 3,701 Jul 14, 2020 #3 This option exists, but the agent can enable or disable it at will. There is no option to force it by default, it exists under the advanced settings:
This option exists, but the agent can enable or disable it at will. There is no option to force it by default, it exists under the advanced settings:
kakashi Forum User Basic Certified Joined Jun 29, 2020 Messages 36 Reaction score 2 Jul 21, 2020 #4 Thank you both for the information!