Hello team,
I'm posting here, because the forum won't let me post in "Hosted" section, please move if appropriate.
Some basic information to begin:
We are facing a strange issue.
I have enabled daily call recordings archiving to FTP.
The issue is that the calls already archived on the FTP are not marked as such in the relevant 3CX console section, as shown below:
This results in the next archiving operation (eg tomorrow's) considering all recordings available in the local 3CX folder to be archived (even the ones archived by yesterday's operation), and so on, leading to an archiving duration of hours now.
Our total recordings are about 4GB and the daily operation does not complete until the next one starts, leading to other issues.
Is there a way to force the system to check which recordings have already been archived, and move on with archiving the rest (eg yesterday's only) to the FTP?
Alternative, is there a way to open port 21 on the system itself so we can access the local recordings using the 3CX server as an FTP? I can access the files via SCP, but that is not helping us, hence we chose the archiving to FTP option, in order for our systems to be able to access recordings.
Thank you in advance.
I'm posting here, because the forum won't let me post in "Hosted" section, please move if appropriate.
Some basic information to begin:
- 3CX Version: Enterprise Annual
- Server OS, Debian 10
- Is the 3CX Server Hosted and where? Hosted in Lancom
- IP Phone Make/Model/Firmware version, Snom D765
- Provisioning Method: STUN
- Trunk Provider or VoIP Gateway Make/Model,
- Has the Firewall Checker passed: YES
- Are custom Phone Templates being used: NO
We are facing a strange issue.
I have enabled daily call recordings archiving to FTP.
The issue is that the calls already archived on the FTP are not marked as such in the relevant 3CX console section, as shown below:
This results in the next archiving operation (eg tomorrow's) considering all recordings available in the local 3CX folder to be archived (even the ones archived by yesterday's operation), and so on, leading to an archiving duration of hours now.
Our total recordings are about 4GB and the daily operation does not complete until the next one starts, leading to other issues.
Is there a way to force the system to check which recordings have already been archived, and move on with archiving the rest (eg yesterday's only) to the FTP?
Alternative, is there a way to open port 21 on the system itself so we can access the local recordings using the 3CX server as an FTP? I can access the files via SCP, but that is not helping us, hence we chose the archiving to FTP option, in order for our systems to be able to access recordings.
Thank you in advance.
