Auto Switch based on time move to web client

[pa_an_br]

V : 18.0 (Build 955) - Enterprise Annual

I've lost the ability to setup auto switch on the extensions, has this moved as i cant find it anywhere?

Thanks

 

[pangel]

Build 955 should be Update 4 Beta 2, where it was relocated to the webclient of the extension.

 

[KyleKSIP]

I feel like this should be a permission... So a user does not change their hours to something random so they don't get calls.

3CX- Please make this a permission & add it back to the ADMIN Console so that it can be set administratively!

How is the phone system administrator supposed to set this for someone without accessing the end-user's webclient?

 

[TeleProC]

I feel like this should be a permission... So a user does not change their hours to something random so they don't get calls.

3CX- Please make this a permission & add it back to the ADMIN Console so that it can be set administratively!

How is the phone system administrator supposed to set this for someone without accessing the end-user's webclient?

+1

 

[Sea W.]

It has been removed from the admin console entirely? If so, that's a bad call. Is it somewhere else for the admin to adjust?

 

[SweetAction]

(Grabs popcorn)

3CX has decided to move lots of settings to the webclient in the next few updates for many reasons. They have stated they will provide a way for an admin to login as the user without needing to know the password in the future, but it's not ready today.

In short, the settings location has been moved, the setting will still exist, and it will be easy to get to in the future.

For more information the beta and RC threads, while being long, has this discussed at length.

I'd read these posts for more info:
https://www.3cx.com/community/threads/update-4-new-‘receptionist’-view.115359/post-534452
https://www.3cx.com/community/threa...nist-view-status-scheduler.114872/post-533351
https://www.3cx.com/community/threa...ew-status-scheduler.114872/page-6#post-533298
https://www.3cx.com/community/threa...ew-status-scheduler.114872/page-6#post-533266
https://www.3cx.com/community/threa...ew-status-scheduler.114872/page-6#post-533027
https://www.3cx.com/community/threa...ew-status-scheduler.114872/page-3#post-532387
https://www.3cx.com/community/threa...nist-view-status-scheduler.114872/post-532244

EDIT: Added more links

 

[N_G]

@SweetAction Thank you for the heads up Sweetaction, thats exactly how it is. This setting has been moved the webclient however in update 6 admins will be able to manage centrally.

Now quite frankly if your users go ahead and modify the settings its not any different from not picking up the phone at all. There are reports when users change this and you have a webclient where you can see all users that set them selfs to away or DND so as a supervisor its very easy to pick up on this.

 

[Mike Hammett]

*grumble* at reduced functionality.

 

[Samfiller]

The ability for Administrators to control "3cx Status scheduler" has taken this forum by storm. I am as well of the belief that its crucial that Administrators have the ability to control the settings. To echo many there is a real need to control "pivot/dummy extensions"...

To quote @Nick Galea
This setting has been moved the webclient however in update 6 admins will be able to manage centrally.

I would love to have more information on what that would look like.

I also am interest to know is the word "admin" referencing a "user" that has "admin rights" therefore creating the need to create extra user for "administrators" or is the web client going to allow the "3cx Administrator" to login with the "Admin Credentials" ?

Thanks

 

[bit101]

I feel like this should be a permission... So a user does not change their hours to something random so they don't get calls.

3CX- Please make this a permission & add it back to the ADMIN Console so that it can be set administratively!

How is the phone system administrator supposed to set this for someone without accessing the end-user's webclient?

+1
This is exactly my opinion

 

[NewVoDJ]

I feel like this should be a permission... So a user does not change their hours to something random so they don't get calls.

3CX- Please make this a permission & add it back to the ADMIN Console so that it can be set administratively!

How is the phone system administrator supposed to set this for someone without accessing the end-user's webclient?

+1
We have used this feature with a number of our smaller clients to manage a number of things easily, including TOD routing without having to use CFD, now I can't see who has what within the Admin portal this has already caused issues with customers asking for changes to their inbound call times and my team thinking they've made the correct changes only to have them overridden by hidden extension level scheduled hours... ADMIN should have more control and visibility not less.

 

[Cybgak]

@SweetAction Thank you for the heads up Sweetaction, thats exactly how it is. This setting has been moved the webclient however in update 6 admins will be able to manage centrally.

Now quite frankly if your users go ahead and modify the settings its not any different from not picking up the phone at all. There are reports when users change this and you have a webclient where you can see all users that set them selfs to away or DND so as a supervisor its very easy to pick up on this.

What's the rationale behind moving settings from admins to users? Most users want the minimum possible interaction with any settings full stop. I mean great if you want to give users extra functionality why not, but why remove it from the admin pages at the same time? Surely the point of the admin pages is to have all the settings available to customise the operation of the phone system in one place, who is helped by making them harder to get to for the people most likely to need them?
Oh and if you added a search box in the admin pages that would really help when you move/remove things

 

[N_G]

Whats the rationale behind not reading perfectly understand answers from other users and myself and not reading the blog product announcements?

 

[Cybgak]

Whats the rationale behind not reading perfectly understand answers from other users and myself and not reading the blog product announcements?

Ouch!
Not everyone has time to read blog posts and forums, usually when I have a problem with software I use the documentation first and then resort to forums if I can't solve.
Your documentation still says "auto switch status" is available on the forwarding page of the user settings hence my confusion.
Even if I had read the first blog post linked above it doesn't specifically mention the auto switch feature, I'm just supposed to infer that from some talk about some settings moving to the client and being unavailable to the admin am I?

 

[Gioal]

The ability of block external calls by hour is the most important thing that changed because some companies doesn't want employes making calls out of office hours. It's a kind of "business security". So, it's important that this feature stay with admins.

I really don't understand why this feature has been put under user's configuration!

 

[Mike Hammett]

WOW!
This has got to be one of the dumbest decisions made by a software company that I can remember.
This is Zune bad, actually its worse than that its Apple Maps bad!!!!!

The webclient is its own bad piece of software, especially compared to the management console.
But why would i want to login as an individual client to manage this, even if your crappy webclient was user firendly.
We use extensions to manage multiple departments hours that vary, since you don't offer that kind of option elsewhere.
Please change back, this was a horrible horrible decision to make.

If you've read up on it, they've already said that it'll be coming back to the management console. IIRC, it'll be both on the user-side and the management side.

I'm not a fan of the limbo steps, but they've already said it'll return to the management console.

 

[JosIPVG]

How many of these forum posts are we going to get about this.. its been talked about for a while now , its been available info for a while now...
As an admin of a system it doesnt hurt to stay on top of developments provided on these forums and blogposts and if you dont have 15 minutes a week to read up on these things you must be REALLY understaffed.

 

[Recep Karabacak]

I feel like this should be a permission... So a user does not change their hours to something random so they don't get calls.

3CX- Please make this a permission & add it back to the ADMIN Console so that it can be set administratively!

How is the phone system administrator supposed to set this for someone without accessing the end-user's webclient?

+1

 

[Tou Xiong]

+1
I thought I was losing my mind... been pulling my hair out!

 

[OpIT GmbH]

+1