Autocab and 3CX

[atlan1]

Hi all,

I have a client who has 3CX 16SC Pro V16 'In House' and they have a dispatch system called Autocab.
We are having trouble making the 2 "talk" to obtain simple info about a customer that is held on the Autocab system.
Previous to 3CX they had a costly system running on a soon to be switched off ISDN 2 circuit wich connected via TAPI linking Server to Server.
This worked fine.

First problem :
3CX ML Tapi is Client side from what i read and will only monitor 1 extension at a time.

So we tried CDR in passive mode but to do this we need a Username and Password for Autocab Telephony to use.
Second problem:
Where to find said username and password for CDR queue control.

This is what we need to achieve:
1, Call comes in via 3CX
2, Autocab picks up the number and queries its database and displays the relevant info on the customer if they are found, if they are not then a new profile is made.
3, Autocab has a Wallboard that displays call center performance similar to 3CX Wallboard.


Any help here would be greatfully received.

 

[Saqqara]

I would look at CFD - https://www.3cx.com/docs/manual/cfd-building-projects/ to see if you can pass the call details to autocab

Also https://www.3cx.com/docs/crm-integration/

 

[JohnS_3CX]

Hello,

If Autocab is a CRM system then you might be able to get the data via CRM integration as mentioned above: https://www.3cx.com/docs/crm-integration/

 

[atlan1]

Hi thank you for the responses,

We have figured a way to monitor the 2 front desk extensions via 3CX ML Tapi using an old windows 7 machine kicking about in the office. This will be set up as a temporary fix until we can figure out how to link the systems server to server. That is of course if 3CX v15 plugins work with V16 Pro

I have asked Autocab if it supports RESTful API for CRM Intergration. I will let you know the response.

Wish me luck

LT

 

[atlan1]

!UPDATE!


Autocab are not forth coming in sharing API's URI so CRM intergration is not an easy option.

Using MLTapi plugin on 64 bit machine works fine however we still are unable to get info across to Autocab.
Using TAPIMaster Watcher i can see MLTapi is working fine and can interact with 3CX CTI fine.

Bit of a shot in the dark but Autocab Telephony Service seems to be a 32 bit process , would this possibly be the reason we cannot get details across TAPI?

Thanks in advance for any info given.

Is there a 32bit 3CX TAPI driver for use on 32 Bit windows as this would be an easy fix as Autocab terminal desks run on 32 bit Win7

Leslie

 

[edossantos]

The 3CX TAPI service provider only works in 64 bits now. You would need an old version of the 3CXPlugins installer, including a previous version of the TAPI service provider for both 32 and 64 bits. I'm not sure if it's available online, to be honest, I will check it and come back to you.