Automated backup not running

[Javier Casares]

Until a little less than a month ago, the backup schedule was running smoothly, but now is not working.
If we launch a manual backup it works so it's not about remote storage access/rights.
There is nothing in the logs either, just that backups are not created at the specified time every day.

 

[Charles_3CX]

Hi, do you receive an email about failed backups, and is the remote storage location accessible from the 3CX storage section?

 

[Javier Casares]

No, there is no email either (success or error), but the manual backup did trigger an email.
It seems like is not running.

 

[Charles_3CX]

Set logging to verbose and schedule a backup soon. Then, once time has elapsed, download the support info, check the logs folder in the zip file for the 3CX system service log, and see what error is shown. Also check the remote side locations log to identify what may be causing the issue.

 

[Javier Casares]

I did what you asked, but now it works. Previously I reconfigured the backup schedule, not changing any value but inputting everything again and also restarted the server. I suspect one of those resolved the issue.

 

[Charles_3CX]

Glad the issue is resolved for you, but if this recurs, keep logging in verbose and check as mentioned above to identify what the issue may be.

 

[Alphabetic]

I did what you asked, but now it works. Previously I reconfigured the backup schedule, not changing any value but inputting everything again and also restarted the server. I suspect one of those resolved the issue.

aaah the old turn it off and on again