Automatically Play Sound on extension (Paging)

[skycomp_serge]

Hello,

We are trying to figure out a scenario for a client with a paging system.

We are hooking up an extension to the paging system and we have done that in the past.

They have one other feature with their system that I'm trying to see if I can replicate. After hours if somebody calls in they can press a button and it will ring the paging system so that people on the floor will know somebody is trying to get a hold of somebody. So it's not piping the callers audio through but more piping a ringing sound.

I'm trying to see how I can replicate that if possible.

I'll have the paging system hooked up to an FXS port on an extension in 3cx. So when calling the extension the paging system will automatically pickup and then pipe the audio through.

So my first though is if there could be a way I could call the extension and then play an audio file to the extension which would then play over the paging horn.

Or if anybody else has some other ideas on how to achieve this requirement I'm all ears.

Thanks,
Serge.

 

[JohnS_3CX]

Hi Serge,

You could potentially set a ring group with people who are responsible for answering the door so that when the button on a doorphone is pressed it calls the ring group and they see the caller ID as "Front Door" for example. Then, one person can answer it and press the DTMF button that opens the door.

Is this along the lines of what you had in mind?

 

[skycomp_serge]

Hello,

Thanks for the reply. That's not exactly what we are looking for. This is more people calling in after hours. For example shop floor employees cannot keep a cell phone on them and shifts run until say Midnight.

From 5pm on there is no office staff just shop floor.

So their current IVR when somebody calls in after hours they are told "To reach somebody on the shop floor press 7". What I need to be able to do is then ring the paging horn so they can hear it.

I have an extension 350 that is an FXS port that connects to the FXO port of the Paging system. That can be used for internal staff during business to page by voice.

After hours I basically want to play a phone ring sound on the shop floor to alert employees that they should go find a phone to get the call.

Serge.

 

[craigreilly]

SNOM PA1. Paging Horn connects to it.
Turn off Auto Answer. Register it to an extension.
Make that extension and the shop phones all part of a ring group.
That ring group is used in the Nighttime IVR.


For regular daytime paging, the PA1 would use Multicast.
(Assuming the phone system is on the same lan as the endpoints)