Availability of variable %%PARTYNAME%% in "Queue: call is lost"

[::Olli::]

Hello everyone,

we have several customers who would like the caller's name from the phonebook to be included in the email notification for missed calls in a queue.

Unfortunately, the variable %%PARTYNAME%% is not available for the "Queue: call is lost" event.

Is there a reason for this, and is there a possible workaround?

Best regards,

Oliver

 

[Alphabetic]

Probably not.

as per documentation, this is all thats allowed.

https://www.3cx.com/docs/variables-email-templates/

maybe find someone to stick it as an idea to upvote?

 

[::Olli::]

I think this is a very important feature.

What is the point of having a well-maintained phone book if 3CX does not match the phone number with the directory?

It may seem like a small thing at first. But it would have a big impact for our customers.